All Appointments must be made in advance - Unfortunately, I am unable to accommodate walk ins.
All bookings must be made online - this ensures that I have a completed client consultation form for you.
Client consultation forms must be completed for any new clients - for existing clients please let me know if there are any changes to medical conditions etc.
Confirmation of booking - A confirmation email or text message will be sent to clients upon booking. A reminder will also be sent before your appointment. Please ensure all contact details are accurate to receive notifications
Appointment retainer/ deposit: As much as I would love to secure your appointment in good faith, this is my main line of income. A small deposit will be required when booking to secure your appointment time. This is non refundable but will be deducted from the final cost of your appointment
Cancelation/ Rescheduling Policy
Notice Period: I require a minimum of 48 hours’ notice of cancellations and 24 hours for rescheduling of appointments. This allows us to offer the timeslots to other clients. - and for me to pay my bills as this is my main source of income.
Late Cancellations: Cancellations made less than 48 hours before the appointment may incur a cancellation fee of 50% of the scheduled service cost. Cancellations made less than 24 hours before the appointment may incur a full charge for the appointment.
Repeated Cancellations may require full upfront payment at the time of booking - this will be non refundable.
Late Rescheduling Notice: Charges for late rescheduling will be at my descretion
Late Cancellation/ Rescheduling Penalties From My Side - If for any reason I have to reschedule/ cancel your appointment within 48 hours, you will be offered a £10 reduction in the cost of your service
Late Arrival/ No Show Policy
Grace Period: I offer a 10 minute grace period - but please do let me know if you are running late. If you are more than 10 minutes late, we may not be able to complete the services booked. This would result in either a shorter appointment time, or a £10 late fee. This will depend on the flexibility of the rest of my clients for the day as their appointments may need to be pushed back.
Later than 10 minutes: Unfortunately I may have to cancel/ rearrange your appointment due to time constraints. This will be classed as a late cancelation and a 50% charge may be applicable
No Show: Any booking fee paid will not be refundable and a charge will be made for the remainder of the treatment booked.
Repeated no shows: Unfortunately, I would no longer be able to offer you an appointment.
Payment/ Refund Policies - In Person Services
Accepted Payment Methods: Deposits are to be made using the online booking system at the time of booking. The remainder of your treatment can be paid for in cash/ bank transfer at the end of your appointment - Online payments should soon be available.
Refunds: All sales for services and products are final. If there are any issues with the service received, please contact me within 48 hours for resolution. If you are not happy with something during your appoinment please tell me. I will check with you that you are happy at each stage - this gives me chance to make any changes at the time, when it is possible to do so.
Guest/ Children Policies
Guest policy: Clients are welcome to bring one guest to their appointment. Please inform me at the time of booking if you’ll be bringing a guest as the salon space is quite tight and I will need to supply another chair.
Space and Safety/ Children: Due to space and safety considerations, I ask that children do not attend appointments. I have a small salon with expensive supplies and chemicals.
Age Limit 18+ only . In some circumstances I will offer nail enhancements to 16 + with age identification and written signed consent from a parent or guardian. Nail length will be restricted for nail enhancements applied to under 18 year olds.
Guest policy: Clients are welcome to bring one guest to their appointment. Please inform me at the time of booking if you’ll be bringing a guest as the salon space is quite tight and I will need to supply another chair.
Space and Safety/ Children: Due to space and safety considerations, I ask that children do not attend appointments. I have a small salon with expensive supplies and chemicals.
Age Limit 18+ only . In some circumstances I will offer nail enhancements to 16 + with age identification and written signed consent from a parent or guardian. Nail length will be restricted for nail enhancements applied to under 18 year olds.
Guest policy: Clients are welcome to bring one guest to their appointment. Please inform me at the time of booking if you’ll be bringing a guest as the salon space is quite tight and I will need to supply another chair.
Space and Safety/ Children: Due to space and safety considerations, I ask that children do not attend appointments. I have a small salon with expensive supplies and chemicals.
Age Limit 18+ only . In some circumstances I will offer nail enhancements to 16 + with age identification and written signed consent from a parent or guardian. Nail length will be restricted for nail enhancements applied to under 18 year olds.
Right to Refuse Treatment
Health Reasons: Your nail health is very important to me - unfortuantley there are some circumstances which would mean I am unable to carry out your treatment:
Fungal Nail Infections or signs of any other infectious diseases
Current injuries to the finger upto the shoulder - If it is just the finger, we may be able to still treat the other nails. Any other injury from the hand upto and including the shoulder will mean that I can’tcarry out treatment on that hand.
Open Wounds or Broken Skin - Depending on where and what it is, we may be able to put a gloveon and cut off the tip.
Severe Nail Damage - Extremely thin or detached nail plate.
Allergic Reactions
Loss of sensation in treatment area.
Other Reasons:
I won’t infill other salons work or enhancements - I can’t garantee the compatability of the products and I also can’t see the health of the nail underneath.
Existing product on the nail from another salon without booking a removal , or removing before hand if already asked to do so.
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